Help centre
Fuel Delivery FAQs
How ordering, delivery, pricing and safety work across petrol (PMS), diesel (AGO) and cooking gas (LPG). If your question is not here, our team is a call or a chat away.
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Ordering
What is Go N' Fill?
Go N' Fill is a fuel delivery platform that lets customers order available fuel products for delivery to eligible locations, subject to service coverage, stock availability and applicable order conditions.
How do I order fuel from Go N' Fill?
Use the Go N' Fill website or app, select the available product, enter the required quantity and delivery location, review the order details and complete the available ordering and payment steps.
Can I order PMS or petrol delivery online in Lagos?
Yes. You can order PMS or petrol delivery online for eligible locations in Lagos through the Go N' Fill website or app, subject to stock and operating conditions.
Is there a minimum order?
Petrol orders start from 10 litres, diesel from 50 litres and cooking gas from a 3kg cylinder. The exact minimum for your location is shown before you pay.
Can I schedule recurring fuel deliveries?
Scheduled or recurring delivery can be arranged where the service is available and the required product, quantity, location and schedule can be supported.
Can I change or cancel an order?
You can change or cancel free of charge until the vehicle is dispatched. After dispatch, contact support on the hotline and we will do what we can.
What happens if the requested fuel is out of stock?
If the requested product or quantity is unavailable, Go N' Fill may offer available alternatives or cancel and refund the order according to the applicable order and refund policy.
Is there an offer for new customers?
Yes, new customers get ₦500 off their first delivery, applied automatically at checkout.
Delivery
Can I get fuel delivered to my doorstep in Lagos?
Yes. Lagos is our live service area, so you can order fuel online for delivery to eligible homes, offices, generators and business locations. Availability depends on the exact address, product and operating conditions.
How long does fuel delivery take?
Delivery time depends on the selected service, traffic, stock availability, location, weather and operational conditions. Any advertised delivery window is an estimate unless explicitly stated otherwise.
Do you offer emergency or urgent fuel delivery?
Urgent delivery may be available in selected service areas depending on rider capacity, stock and operating conditions. Customers should check availability when placing an order.
Where does Go N' Fill deliver fuel?
We currently deliver in Lagos, and we are working on opening other Nigerian cities. Check your location during ordering or contact support to confirm coverage for your address.
How can I find fuel, petrol or diesel delivery near me in Lagos?
Enter your Lagos delivery address in the Go N' Fill app or website to check whether fuel delivery is available near you. Availability for petrol, PMS, diesel and AGO depends on the exact address, stock and operating conditions.
Can I track my fuel delivery?
If order tracking is enabled for the order, customers can follow the delivery status through the Go N' Fill experience.
What happens if nobody is there to receive the delivery?
Our attendant calls you on arrival and waits. If we cannot complete the delivery after a reasonable wait, we reschedule it. A repeat failed attempt may attract a redelivery charge, which we always explain first.
Petrol / PMS
What is the difference between PMS and petrol?
PMS stands for Premium Motor Spirit, commonly referred to as petrol. Go N' Fill uses both terms in its service information so customers can find the product using the terminology they know.
Can you fill my car while I am at work?
Where the location is eligible, yes. Pin the car park, leave the fuel flap accessible, and you receive a metered receipt for the litres delivered.
Diesel / AGO
Can I order AGO or diesel delivery online in Lagos?
Yes. Go N' Fill provides AGO and diesel delivery in Lagos for eligible generators, vehicles and business sites, including supported bulk diesel orders.
What is AGO diesel?
AGO stands for Automotive Gas Oil and is commonly referred to as diesel. Go N' Fill uses both terms to describe its diesel delivery service.
LPG / Cooking gas
Can I order LPG or cooking gas delivery online in Lagos?
Yes. LPG and cooking gas home delivery is available for eligible Lagos locations. Product and cylinder requirements are confirmed during ordering.
Do you supply the cylinder?
We can supply a certified cylinder, or refill the one you already own, where that option is available for your location.
Generator
Can I get fuel delivered to my generator?
Generator fuel delivery may be available for eligible locations. Customers should follow the delivery team's safety instructions and must not request unsafe transfer or handling.
Which fuel do generators use?
Smaller household generators usually run on petrol (PMS), while standby, estate and industrial generators generally run on diesel (AGO). Both can be ordered where the service is available.
Business & bulk
Can businesses order fuel in bulk?
Yes, eligible businesses can enquire about bulk fuel requirements, subject to product availability, quantity, location and delivery conditions.
Can I order fuel for my office or business?
Eligible offices and businesses can request fuel delivery subject to service coverage, product availability and order requirements.
Can I order fuel for my fleet?
Businesses with fleet requirements can enquire about suitable fuel delivery and fleet-management arrangements where those services are available.
Do you offer corporate accounts and credit terms?
Corporate accounts can include a fuel credit wallet, per-employee limits, spend reporting, multi-branch support and monthly VAT invoicing. Credit terms are subject to account approval.
Safety & pricing
Is doorstep fuel delivery safe?
Fuel delivery requires controlled handling and appropriate safety procedures. Customers should keep the delivery area clear and follow the delivery team's instructions.
Where can I check the fuel price in Lagos today?
Fuel prices may change due to market, supplier, logistics and other operating conditions. Check the current price shown in the Go N' Fill ordering experience before completing payment.
How do I know I got the litres I paid for?
Every vehicle carries a calibrated, certified meter. The reading is captured in the app and printed on your receipt at the point of delivery.
How do I pay?
We accept Paystack, Flutterwave, bank transfer, USSD and the in-app wallet. Receipts are sent by email and SMS.
Is the fuel quality guaranteed?
Our fuel is sourced from NNPC-licensed depots with quality checks, and our tankers are DPR-certified and regularly inspected.
Still need a hand?
Our Nigerian-based support team answers on WhatsApp, phone and email.